Refund Policy

Returns or exchange will be accepted within 14 days of receipt of purchase. To initiate a return, please contact us at sales@by-map.com

Merchandise must not be worn, altered, or washed and must have all tags and accessories attached.

You can re-use the packaging you have received the merchandise in, please make sure to remove all the barcodes from the postal box to avoid any confusion in delivery. Once the returned stock has been approved, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received. We cannot process a return or exchange until the returned item is received back to us.

Personalized orders do not qualify for returns or exchanges.

Free Domestic Returns are offered. You will be issued with a pre-paid returns label once you have contacted our team at sales@by-map.com

International Orders are final sale and may not be returned or exchanged. 

Discounted items qualify for store credit only or size exchange, after being submitted for consideration.

Please contact us at sales@by-map.com if you might like to submit your order for consideration for a return/exchange.

Note: You are responsible for the products until they reach us again, so please make sure you pack them in with care and ship securely. BY MAP LLC. is not responsible for items lost in transit. Please ship with caution and with a reputable shipper/carrier. Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at customer's expense).